Shipping Policy

At Kaisce, we’re committed to delivering your self-care essentials safely and efficiently. Below is everything you need to know about our shipping process.

Shipping Rates & Delivery Estimates

Shipping fees are automatically calculated at checkout based on your delivery location.

Domestic Shipping (Egypt)

• Cairo & Giza: Estimated delivery within 2–4 business days.
  
• Other Governorates: Estimated delivery within 3–7 business days.

Please note that delivery times are estimates and may vary during peak periods, public holidays, or promotional campaigns.

Shipping Delays

While we strive to ensure timely delivery, delays may occasionally occur due to:

• Courier or logistical disruptions
  
• High order volumes
  
• Public holidays
  
• Severe weather conditions
  
• Incorrect or incomplete shipping information provided at checkout

If a delay occurs, our team will do its best to keep you informed and assist you throughout the process.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of receiving your shipment or expected delivery date.

We will work with the shipping provider to investigate the issue and find a suitable solution.

Contact Us

For any shipping-related inquiries, please contact our customer support team at:

Email: info@kaisce.com

We’re always happy to help.